Terms & Conditions
This page outlines my actual policies.
By making and attending an appointment with me, you agree to these policies.
Payment
Payment is due on the day of your appointment. I do not have EFTPOS. Payment can be made by either cash or bank deposit. Late payments will incur an added fee, and multiple late payments will require prepayment to book again.
Appointment times
Please arrive no more than 5 mins before your appointment time, and arrive within 30 mins of the txt/call to collect your dog. Anything outside of these timeframes is classed as daycare and as we do not offer daycare, it will incur a significant fee to discourage it from happening. If you are running late for your appointment, please make contact immediately. If it gets too late, I may no longer have the time to still do the groom with your dog, yet the full price will still be due.
Toilet your dog
Please toilet your dog outside in the designated area on the driveway before coming inside, even if your dog has just toileted at home! Poo bags and bin are provided outside the door for your use.
Cancellations & no-shows
I require MORE than 48 hours notice of any cancellation or rescheduling. Less than 48 hours notice will incur a late cancellation fee of 50% of the appointment price that was booked for Less than 24 hours notice, or not turning up for your appointment at all, will require up to 100% of the groom price to be paid. Frequent offenders may be required to pre-pay their grooms.
Matting
If a dog has knots that are extensive across the body and/or legs, the dog may well need to be shaved very short all over to get them off. I will attempt to notice and discuss this with you directly at check-in. If it isn’t found until after you’ve left, I will still attempt to contact you before shaving your dog short unexpectedly. But ultimately if the condition of the coat requires it to be removed short, then I will do the best thing for the dog on the day and chat to you about it on collection. Please be aware that heavily matted coats can hide many underlying conditions, including. but not limited to: rashes, wounds, abscesses, thorns and parasites. These pre-existing conditions are exposed by the shaving process (not caused by it) and a dog with heavy matting may require additional veterinary attention to treat these conditions once they are uncovered. Also, in the case of dogs with thick matting removed from the ears, it is not uncommon for the pet to shake the head so aggressively as to cause the formation of hematomas (bleeding bruises) at the edges of the ear flaps. This is a result of the matting being left on the ears and restricting blood flow, and not the fault of the grooming process.
Fleas
If live fleas are found on your dog at the time of grooming, your dog will be given a flea bath and the salon will be given a deep clean and flea bomb to kill any left in the environment. This will incur an extra expense on top of your groom fee (see “Services & Prices”).
Redo policy
If you’re unhappy with the groom I gave your dog, please contact me within 48 hours! I can try to fix it up for free within that timeframe, but beyond 48 hours becomes a grey zone; if your dog requires re-bathing to have the groom corrected, it will incur an additional charge. Note this does not apply to sessions that resorted to training (see below).
Training/incomplete groom
In the event that your dog is struggling with the grooming process for any reason, I may need to switch to focus on training and conditioning your dog to the grooming process. I will not force a dog in to freaking out just to complete a groom so this may mean the actual groom is unable to be completed this time. The full appointment time will still be spent with your dog and so the full price will still be due. See my “Information” page for more about this.
Problems afterwards
Please let me know immediately if you observe any behavioral or physical problems with your dog after your grooming appointment. I cannot take responsibility for problems I don’t know about or that occur some time after my grooming. If you think you need to take your dog to the vet, please contact me right away.
Photos and videos
I will take photos and videos of your dog/s and I reserve the right to use these for promotional and marketing purposes on my website, social media, or other advertising material. If you have concerns about the use of this media please contact me in writing.
In an emergency
In case of a medical emergency, you give full authorisation for me to seek medical care for your dog at your expense. We will endeavour to use your own Veterinarian, but in cases of urgency, we will use the practice we usually deal with.